Refund policy

Refund & Return Policy – Bhagyam Oils

Welcome to Bhagyam Oils

At Bhagyam Oils, we are committed to delivering fresh and high-quality edible oils. If you are not completely satisfied with your purchase, we offer a simple 3-day return and refund policy under the conditions mentioned below.

Return Eligibility

Customers may request a return or refund within 3 days of delivery if:

  • The product received is damaged or leaked during delivery

  • Wrong product was delivered

  • Product quality issue is found upon opening

  • Item received is expired or unfit for use

Conditions for Return

To be eligible for a return:

  • The product must be returned within 3 days from the date of delivery

  • The item should be in its original packaging

  • The bottle/container should not be excessively used or tampered with

  • Proof of purchase/order ID is required

  • Unboxing photos or videos may be requested for damaged or wrong products

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Products returned after 3 days of delivery

  • Items damaged due to improper storage by the customer

  • Products with normal natural variations in color, aroma, or texture, as they are common in traditional wood-pressed oils

  • Orders where a major portion of the product has already been consumed

Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days

  • Refund amount will be credited to the original payment method or bank account provided by the customer

  • In case of Cash on Delivery (COD) orders, customers may be asked to share bank account details for refund processing

Return Shipping

  • If the issue is due to our mistake (damaged, defective, or wrong item), return shipping charges will be borne by Bhagyam Oils

  • For other approved returns, shipping charges may be deducted from the refund amount

Contact Us

For return or refund requests, contact us with your order details:

  • Email: bhagyamoils.in@gmail.com

  • Phone/WhatsApp: +91-9894116432

We value your trust and strive to provide the best quality traditional oils with customer satisfaction.